Frequently asked questions

When will my order arrive?

For standard delivery, UK orders will usually arrive between 3 - 5 working days after placing your order.‌

Orders will be delivered Monday - Saturday on a Royal Mail Tracked 48 service.

Once your order has been dispatched, you will receive an email to confirm despatch and a tracking number.

Click below for full delivery options including international rates.

How can I return an unwanted/faulty product?

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition.

We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within 14 working days beginning with the day following the day of delivery to you, by emailing orders@connocklondon.co.uk

Am i able to pay using Klarna?

We currently accpet Klarna pay later in 3 interest-free instalments.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Does Connock have a loyalty scheme?

Yes, please find details of the Connock Club below:

Sign Up, Earn Points, Gain Rewards.

Earning points is super easy - shop via our website and earn 10 points for every £1 you spend.

Once you've built up enough points, you can redeem them in multiples of £5 or £10 vouchers against your next order.

You will receive 250 points simply for signing up as well as early access to offers and new product launches PLUS earn extra points for referring friends or family.

Is your packaging recyclable/sustainable?

Connock England considers sustainability in every packaging decision. Body and hair care bottles are made from recycled prevented ocean plastic, and are both refillable and recyclable. We are always looking for better solutions and it is an ongoing commitment that sits at the heart of how the brand operates.

Does Connock offer refills for products?

Yes. We offer refills for many of our products, and we actively encourage our vessels to be reused rather than discarded. Our candle glasses, for example, make beautiful containers once the candle has burned down. It is a small but meaningful way to extend the life of every Connock purchase.

How are your ingredients sourced?

Our direct to source approach means we work closely with suppliers around the world, cutting out the middleman to ensure the finest quality ingredients while keeping the supply chain as transparent and sustainable as possible. We source locally where possible, and every ingredient decision is made with both quality and responsibility in mind.

Are Connock products cruelty free?

Connock England is cruelty free. We do not test our products or ingredients on animals, and never will. This is a commitment that is fundamental to how we work and will never be compromised..

Where are Connock products produced?

The importance of working with British suppliers has never been more relevant than it is today.

Connock is a British fragrance brand, and we have a superb supply chain of British suppliers across the country.

 Our products are made and assembled in the UK.